Customer Service 101: The Basics
Customer service, is considered to be one of the most important core value of any business, as that can be detrimental to the business if it is not very good.
There are many different ways and mediums in which customer service is delivered, it can be via a phone conversation, actual and face to face interaction, or any form as to which you are facing a customer.
And, with the different medium used in delivering customer service, there are also different strategies by which it can be provided, and they are even more and more training or courses are given to employees to allow them to exercise such. It is nonetheless, important that these basics of customer service will be properly understood so that you will have a better understanding about its use and functionality in the business.
The concept of customer service is revolving in many different elements and one of the most important among these is respect, as customers can have the impression that they are valued, appreciated, and important no matter how small is their need.
Then understanding the customer in their needs, wants, complaints, and everything else will make them know that their concerns are being looked after. A customer will feel more comfortable and convenient if, for whatever situation it may be, they see that you are listening to what they have to say, what they comment on, or what they are venting out, and as you show you listen you can easily empathize and this leading you to appease the customer so you can shove him or her to the right path or discussion.
Customers can feel how they are being treated by looking at you or sensing the tone of your voice, therefore make sure that either in good or bad conversation always maintain politeness in the way you respond, maintaining proper posture and neutral expression, as this will tell them that you are a controlled person and you are not swayed, thus will they also show respect to you.
Showing commitment to your service is a great deal in customer service, as this will let the customer assess you in the way you deliver the service, the manner you keep your promises and commitments, and even how you go beyond the regular just to ensure their needs are looked after, this can and will always give customer satisfaction at its best. There are many ways available to learn customer service, in any way you can, and when that is mastered you can be assured that your customers will not be adamant to give you that 5 star rating in your services.
Poor customer service drives the customers away, but excellent customer service attracts more customers and retains those that have been consistently patronizing your business.