Different Steps of Order Fulfillment
An ecommerce business is always operational where there are clients placing new orders. There is a fundamental sequence of events for the ecommerce business to receive an order and eventually deliver the ordered items to the client and these process is known as order fulfillment. There are steps that are progressively followed in the process. This article makes it possible for you to acknowledge these fundamental steps involved in order fulfillment.
The very first step that you need to learn about is receiving inventory. A company that operates or deals with Ecommerce business will always choose between handling the inventory on their own or dealing with an outsourcer. An in-house option will always obligate the company or the business to handle the entire inventory system. It is where they have hired or rather outsourced their supplier that they dispense this responsibility as the supplier will always handle the receiving inventory needs.
The other step involved in the process is the storage inventory. Under this step, a business will have to rent or lease a warehouse where they will store their goods and the items that they will be trading. This process will place more responsibilities to the business as they are overly responsible of accounting on all the items that get to the warehouse and the items that get out of the warehouse.
The other step min the process involves receiving an order from the client and ensuring processing it. Processing entails getting all the items on the order off the shelves from the warehouse. These items should be transported to the packaging station. There is need to have the items inspected with an aim of determining whether they have any defects whatsoever. This step is clinched with the products or ordered good s being placed in the shipping position or station.
The other fundamental step that is involved in the process is shipping the orders. Businesses that doesn’t need the complexities involved in shipping the items will always deal with a company that deals with shipments. There are so many determining factors to categorize shipments. Therefore, the company should understand the size, the weight or even the nature of the shipment.
The last but not the least, there is the handling of returns. After the client has received the item or their order, they might feel the urge to return the order. There is need to understand that there are genuine reasons and other clients don’t have a reason at all. The company or the business should always haven strict return policies that dispense people that keep returning the items for no reason at all. These policies will be used to determine whether a product shall be replaced or money shall be refunded.
Through the above information, you get enough data about the steps. These steps are always in a sequence. For example, for one to return an item, they must place an order first.
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